services

FAQ and Customer Support

What are some of the most common questions we get regarding solar panels systems and EV charger points? Find the questions and answers below. Your question, not answered?
Don’t hesitate to contact us on 01206 701801 or use the form below.

General Questions

How can I monitor my solar energy production?
You can install a Solar Edge or Solis inverter which allows 24/7 online monitoring.
How often do solar panels need cleaning?
Ideally once a year
My generation meter stopped working?
• Has the fuse tripped?
• Is there a fault light showing on the inverter?
My inverter is showing an error code?
What is the error code saying? Please contact us on 01206 701801
Does my inverter need replacement?
Are there any faults showing on your inverter?
What is the difference between poly and mono?

Poly works in sunlight where Mono needs daylight, Poly has to be on a south facing roof. Where Mono can be on east or west facing roof.

What can I expect from a 4kW system as ROI?

Up to £750 on your energy bills

How long does a solar system last?

Solar will last 25 years

About Our Services

Silver Scheme

Electrical Inspection & Installation Check
Full system safety test & inspection. All panels cleaned to ensure maximum sunlight input. Generation comparison compared to the initial install.

Gold Scheme

Electrical Inspection & Installation Check + GOLD
Full system safety test & inspection. All panels cleaned to ensure maximum sunlight input. Generation comparison compared to the initial install. Plus constant monitoring to maximise your earnings potential 24h/365 days.

Panel Cleaning

The technology behind solar power is sophisticated

The thought that solar power is a fit and forget technology is incorrect; not only are some issues not immediately apparent, you could find that some issues get worse the longer they are left. Most insurers will insist that your solar array is inspected at least annually by a suitably qualified engineer in order to maintain cover.

Pigeon Protection

The solution is to stop pigeons getting under your solar panels permanently.
If you are experiencing this issue, you might want to consider installing a wire mesh system around the perimeter of the solar panels to prevent access to pigeons and other nesting birds, protecting the installation and ensuring that your system yield is unaffected.

Battery Storage

Solar Battery Storage – Making the most out of your solar panels means being able to use the produced electricity when it is cloudy, raining, or dark. After all, these are the times we most need light. Solar power battery storage is the perfect solution.

SolarEdge WiFi – Setup Tutorial
For HD Wave inverters without a screen

SolarEdge WiFi – Setup Tutorial
For HD Wave inverters with a screen

SolarEdge Monitoring Platform
Walkthrough for SolarEdge Homeowners

Have a Different Question?

Email us anytime

Or call — 01206 701801

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