FAQ and Customer Support
What are some of the most common questions we get regarding solar panels systems and EV charger points? Find the questions and answers below. Your question, not answered?
Don’t hesitate to contact us on 01206 701801 or use the form below.
General Questions
How can I monitor my solar energy production?
How often do solar panels need cleaning?
My generation meter stopped working?
• Is there a fault light showing on the inverter?
My inverter is showing an error code?
Does my inverter need replacement?
What is the difference between poly and mono?
Poly works in sunlight where Mono needs daylight, Poly has to be on a south facing roof. Where Mono can be on east or west facing roof.
What can I expect from a 4kW system as ROI?
Up to £750 on your energy bills
How long does a solar system last?
Solar will last 25 years
About Our Services
Silver Scheme
Electrical Inspection & Installation Check
Full system safety test & inspection. All panels cleaned to ensure maximum sunlight input. Generation comparison compared to the initial install.
Gold Scheme
Electrical Inspection & Installation Check + GOLD
Full system safety test & inspection. All panels cleaned to ensure maximum sunlight input. Generation comparison compared to the initial install. Plus constant monitoring to maximise your earnings potential 24h/365 days.
Panel Cleaning
The technology behind solar power is sophisticated
The thought that solar power is a fit and forget technology is incorrect; not only are some issues not immediately apparent, you could find that some issues get worse the longer they are left. Most insurers will insist that your solar array is inspected at least annually by a suitably qualified engineer in order to maintain cover.
Pigeon Protection
The solution is to stop pigeons getting under your solar panels permanently.
If you are experiencing this issue, you might want to consider installing a wire mesh system around the perimeter of the solar panels to prevent access to pigeons and other nesting birds, protecting the installation and ensuring that your system yield is unaffected.
Battery Storage
Solar Battery Storage – Making the most out of your solar panels means being able to use the produced electricity when it is cloudy, raining, or dark. After all, these are the times we most need light. Solar power battery storage is the perfect solution.
SolarEdge WiFi – Setup Tutorial
For HD Wave inverters without a screen
SolarEdge WiFi – Setup Tutorial
For HD Wave inverters with a screen
SolarEdge Monitoring Platform
Walkthrough for SolarEdge Homeowners
Have a Different Question?
Email us anytime
Or call — 01206 701801